Service

Kroma A/S provides a broad scope of services, depending on customers preferences. We offer a variety of different service contracts aimed to ensure our equipment performance is consistent and efficient for many years. Kroma A/S constantly works to improve warranty and after-sales service for our clients. Our Hotline support assure customers with fast and reliable assistance at critical or important by a concurrence of circumstances situation. Hence, in urgent time we make sure that customer  gets in touch with our expert shortly. Certainly, we offer a wide range of spare parts that can be shipped on the same day of the request.

At Kroma excellent service means:

    • Advice and design solutions
    • Offer assistance supplementary to customer own effort
    • Carry out service inspections
    • Support and value long-term relationship
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Service agreement

Kroma A/S offers a Service Agreement contract, which involve us visiting customer fish processing farm once or twice a year for inspection of machinery. Also for making adjustments if it needed.

The time for a Service Agreement visit is agreed upon individual customer preference. We respect customers desires, thus will surely find solutions to any upcoming suggestion. For instance, if a customer select a service contract with one service visit per year, we will most often make the visit in the autumn to ensure that the equipment runs like clockwork for Christmas, which is also the peak season for majority of our clients.

Benefits

  • Prevention of unnecessary breakdowns
  • Recommendations for future maintenance
  • Training of the staff
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On-site service

Kroma A/S has a number of technical engineers, who install and service fish processing machinery for our customers all over the world.

A field service technician will come on request to make service or maintenance of any type of Kroma A/S machinery.

If our equipment is not serviced regularly and suffers a sudden breakdown, an expert from Kroma A/S can get the installation up and running relatively quickly. If a customer is situated within a driving distance, our technical engineer will come with common spare parts in Kroma A/S equipped vehicle.

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Remote Access Supervision

Kroma  A/S has developed a Remote Access Supervision which stands for fast and efficient service support. Faults can be corrected before they result in extensive production interruptions. Remote Access Supervision remotely monitors by accessing the electrical function of our fish processing machines at the customer site, and helps to find a mistake.

It is a secure and auditable gateway for service technicians to troubleshoot problems, perform proactive maintenance, assist with our customer operations, and help with sensor checks.

We also offer a service contract for a  phone support as part of the Remote Access Supervision. This option can be ordered separately for the most of the fish processing machines today.

Benefits

  • Increased uptime, improved performance
  • Reduced unexpected downtime
  • Fast reaction times
  • No travel time and expenses
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Spare parts

Kroma A/S has a large stock of spare parts for all fish processing machines we have manufactured over the years. We ship spare parts by courier daily to ensure that the parts are received by our customers within the agreed time.

Even though Kroma A/S has a large stock of spare parts, we recommend our customers to keep the most critical parts of the installation on stock in there fish processing farms. Kroma A/S provides a list of recommended spare parts suggested specifically for customer installation.

Contact for Spare parts

Hotline

Kroma A/S hotline service is a fast and convenient assistance via the phone call to one of our technical engineers’ direct number.

If any problems occur with Kroma A/S machinery, customers can use a Hotline service, which we are happy to assist by providing a special phone number for making a call within the business hours. Hotline service  provides with immediate connection with our specialist within the technical engineering department. We grand an urgent access to Kroma A/S specialist via the phone which prevent from loosing time by waiting to be connected with the right person. Hotline service means that we are not able to make any manual adjustments to the fish processing machine, but we definitely will get it going, so the customer can keep fish processing production up and running.

Do not hesitate to get in touch with us if you are interested in a Hotline service contract.

Contact for Hotline agreement