Service

We, at Kroma, provide our customers with a wide range of services. We offer a variety of different service contracts aimed at ensuring that your equipment works optimally and efficiently for many years. Kroma A/S constantly works to improve warranty and after-sales service for our clients. We also offer telephone support so that you do not need to wait long until you lay your hands on an expert who can give you advice when the chips are down. Last, but not least, we naturally offer a wide range of spare parts that can be shipped from one day to another.

Service agreements

Kroma offers different types of service agreements. All of our service contracts involve us visiting your factory once or twice a year to inspect and adjust your machinery.

If you select a service contract with one service visit per year, we will most often make the visit in the autumn to ensure that your equipment runs like clockwork for Christmas, which is also the peak season for most of our clients. If you have any other desires, we will find a solution to these, as well.

Remote Access Supervision

Kroma has developed a Remote Access Supervision which stands for fast and efficient service support. Faults can be corrected before they result in extensive production interruptions. Remote Access Supervision remotely monitors, accesses the electrical function of our gutting machines at the customer site, and helps to find a mistake.

It is a secure and auditable gateway for service technicians to troubleshoot problems, perform proactive maintenance, assist with our customer operations, and help with sensor checks.

We also offer a service contract for phone support as part of the Remote Access Supervision. This service option can be ordered separately for most of the machines today.